Frequently Asked Questions (FAQ)
What is Navik Moda?
Navik Moda is an online fashion store available in many international markets. We offer carefully selected clothing, footwear, and accessories for women and men, suitable for various styles and occasions.
Do you offer free shipping?
Yes. We offer free delivery to all countries we serve. There is no minimum order value.
How long does delivery take?
We offer free delivery. Order preparation usually takes 1–2 business days. Standard delivery takes 3–7 business days from the time of dispatch. The estimated total processing and delivery time is 4–9 business days. Once your order has been shipped, you will receive an email with a tracking link.
Do you ship internationally?
Yes. We currently deliver to:
- Poland
- Canada
- Czechia
- Denmark
- Greece
- Hungary
- Ireland
- Romania
- Italy
- Slovakia
- the United States
Orders may be delivered only to addresses located in one of the countries listed above.
What is your return policy?
You have 60 days from the delivery date to request a return. The returned product must meet the conditions specified in our Return Policy. To start a return, contact us at info@navikmoda.com. The customer is responsible for the return shipping cost.
How long does it take to receive a refund?
After we receive, inspect, and approve your return, we will begin processing the refund. The money will be refunded to the original payment method, usually within 7 business days.
Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Can I exchange a product?
Yes. If you would like to receive the product in a different size or exchange it for another item, email us at info@navikmoda.com. Our team will explain the available options and help you complete the exchange.
What payment methods do you accept?
Depending on your country, device, and selected currency, you may use the following payment methods:
- Apple Pay
- BLIK
- Google Pay
- Maestro
- Mastercard
- MobilePay
- Shop Pay
- Visa
All payment methods available for your order will be displayed during checkout.
Are my personal data and payments secure?
Our website uses an encrypted SSL connection. Payments are processed by available payment service providers, and Navik Moda does not store complete payment card details on its servers. Personal information is processed in accordance with our Privacy Policy.
What should I do if my order has not arrived?
First, check the tracking link received in your email. Shipping information may sometimes be updated with a slight delay.
If more than 9 business days have passed since you placed your order and the package still has not arrived, email us at info@navikmoda.com. We will check the shipment status and help you resolve the issue.
Can I change or cancel my order?
If you would like to change or cancel your order, contact us as soon as possible at info@navikmoda.com. If order processing has not yet started, we will try to make the change or cancel the order. Once processing or shipping has started, this may no longer be possible.
Need further assistance?
Email us at info@navikmoda.com. We usually respond within 24 business hours.